BOOST YOUR BUSINESS & WE CAN HELP YOU:

Outsourcing can help your organization gain a competitive edge over your competitors as we can help your organisation public service via our call center. You can also get access to specialized services for different business processes and thereby provide your customers with the best services in the world. This outsourcing can give your business a competitive edge. Outsource and take advantage of the benefits of outsourcing.

THAILAND HELP DESK CALL CENTRE SERVICES:

We will install the computer hardware to suit your HELP DESK. Our staff will be trained to meet your committments and requirements in your country and we can secure staff from any nationality to suit you. We inventoried your system and make reports, and you can now determine the size of the help desk that you will need. We enter user information as they enter service calls.

THAILAND CALLS TO HELP DESK:
We i nstall the help desk program and the entire inventory that we have gathered for your database. Before logging calls, we make a few simple report forms so that we can run reports sorted by number of calls, reporting users or by problem type on a daily, weekly or monthly basis. We look for trends. We want to know where your help desk gives most of their technical support. If we see the same equipment breaking down all the time, we report this & rectify. If the same group of users call and have trouble with certain software applications, we will rectify quickly. Our objective is to reduce the number of calls to the help desk by solving and eliminating recurring problems. Also, effective reports will convince you that a corporate help desk is an important asset in the organization.

THAILAND STAFF FOR YOUR HELP DESK:
Our staff are trained to take all calls. If we do not log all calls, we do not have a clear picture of your support needs. NetKeeper allows you to log simple calls in seconds. How we do this?--- We find out the nature of the request, first. If the user's request does not pertain to our help desk, we refer them to the appropriate person immediately. Efficiency is important. Our support staff may respond to some of the calls over the phone or assign technicians to solve the reporting user's problem. Our staff can assign calls to our own technicians on the Service Call entry screen. Technicians can view work orders anywhere on the network. We have trained our technical support staff to pick up work orders on the network and to close the work orders by entering the time and date. Our staff will enter a short description of the problem solution in the note area so that your help file of previous solutions continues to grow. The support staff can view the Help file for solutions at any time so this makes things easier as time goes by both for your Company and us.

THAILAND COSTS REMEMBER :

We can give you maximum services with salaries cheaper than the west. No worries with late workers, or uniuons or having to pay holiday pay. Let us take over your Call Centre. Let us work for you at a fraction of the costs. No need for union involvement and we work on straight contract rates min 1 year. Payments made monthly with initial deposit downpayments and we will install the latest telephonic infrastructure that suits your needs and the English speaking experts to be on call. Not only that we make sure you get the best services possible.

CALL CENTRE SPECIALISTS

Please read more about our HELP DESK services