THAILAND HELP DESK CALL CENTRE FEEDBACK SERVICES:

We report regularly to our usersof the progress and actions taken for each call & keep a daily log. Our staff records user satisfaction. We can define one as promptness in responding to the call, another as satisfactory solution to the service call and the third as courteousness of the support staff, for example. It is important to have feed back from the reporting users so that you can maintain the highest level of support on your help desk.

THAILAND HELP DESK CALL CENTRE FEEDBACK SERVICES:

We will o rganize yours and our help desk so that we can manage increased call volume as and when needed. Real time management includes projecting call volume, daily variances and staff requirements. When the call volume picks up, we have a game plan for moving our staff efficiently to handle all the calls. Reporting users can also enter their own service calls using the User Entry Module. The support staff can view the requests and assign technicians. Of course, it will only work if the workstation is running. There is also an on-line help system that users can access. Solutions to simple problems are listed and easily retrieved. Since ninety percent of the calls for technical support are repetitive and have easy solutions, we encourage users to look in the help file first before calling the help desk. We take time to organize your help desk and train our staff, and this will save a great deal of time in the long run.

THAILAND COSTS:

We can give you maximum services with salaries cheaper than the west. No worries with late workers, weekend rates or unions or having to pay holiday pay. Let us take over your Call Centre. Let us work for you at a fraction of the costs. No need for union involvement and we work on straight contract rates min 1 year. Payments made monthly with initial deposit downpayments and we will install the latest telephonic infrastructure that suits your needs and the English speaking experts to be on call. Not only that we make sure you get the best services possible.

WE ARE ONLY AN EMAIL AWAY SO LET US TAKE THE WORRY BY SUPPORTING YOU WITH OUR HELP DESK SOLUTIONS